COMPLAINTS BOOK

In accordance with the provisions of the Consumer Protection and Defense Code, we have a complaints book at your disposal.

Company data:
Company name: SORMENA S.A.C.
RUC: 20604786232
Address: CAL. 20A NRO. 162 DPTO. 304 URB. MIRAMAR LIMA LIMA SAN MIGUEL

Claim form

Document type

Document No.

Names

Surnames

Cell phone

Address

Father or mother (For minors)

Type of consumption

Order number

Description (Of the product or service)

Reclaimed amount

Claim: Disagreement related to the products or services.
Complaint: Disagreement not related to products or services; or, discomfort or discontent regarding customer service.

Claim type

Claim or complaint date

Detail of the claim or complaint

What I ask

The formulation of the claim does not prevent resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI.
The supplier must respond to the claim within a period of no more than fifteen (15) business days, which cannot be extended.
The response to this claim or complaint will be sent to the email indicated in this form.
The processing of your personal data on this portal is intended to correctly manage your claim or complaint in accordance with the legal provisions on the matter and to keep a historical record of the case presented in order to improve our levels of care.